Berkeley

Village of

   Dialing 911 in an emergency situation can be very stressful and it's easy to feel overwhelmed in the heat of the moment. Knowing that the persons at the other end of your phone call are trained to guide you through your experience and feeling at ease with the fact that your needs can be met with efficiency and sincerity, can go a long way. At the Village of Berkeley, the foundation of our Emergency Call Center has been well established for twenty-two years and counting. Anchored by Communications Officer Paula Swanson and Communications Supervisor Jo Ann Buerger, the call center is responsible for gathering all of the information specific to each caller’s needs and determining the best emergency response for that situation. With over two decades of telephone experience behind them, Swanson and Buerger have tips to make sure that, should you ever have the need to call on them, they can help you in the most efficient way possible.

   In most 911 call situations, callers can be so emotional that the operators often have to first calm them down before getting the information they need to act properly. In emergency situations, seconds can make all the difference, so as you dial , take a deep breath to calm yourself. Remaining calm is the most important thing a caller can do in any emergency situation. After your call has been picked up, the details of your location and the situation are critical. After giving details about the situation, STOP TALKING and LISTEN. The operator will ask you questions to help clarify the situation so that they can send the appropriate help. It is very important that callers understand that all 911 calls are NOT like the ones you hear on the radio and TV. In typical situations, a 911 operator will only stay on the line for as long as is needed to assess the situation and send help. Where the Village of Berkeley is concerned, with one to two people working "the phones," emergency calls must be answered with efficiency so that the next caller in need of help can get the same attention that the last one did. Your ability to stay calm and focused on your situation can create a partnership capable of saving a life. Be a hero and make a good call.

   The Village of Berkeley is fortunate to have such well trained and experienced individuals handling the unexpected needs of its community. The next time you dial 911 for an emergency, or find a non-emergency related reason to dial the Police Department (708-449-8224,) you can rest assured that your situation is in good hands.

Berkeley Emergency Call Center

Berkeley Emergency Call Center

	Berkeley 5819 Electric Avenue - Berkeley, Illinois - 60163

	Village of Dialing 911 in an emergency situation can be very stressful and it's easy to feel overwhelmed in the heat of the moment. Knowing that the persons at the other end of your phone call are trained to guide you through your experience and feeling at ease with the fact that your needs can be met with efficiency and sincerity, can go a long way. At the Village of Berkeley, the foundation of our Emergency Call Center has been well established for twenty-two years and counting. Anchored by Communications Officer Paula Swanson and Communications Supervisor Jo Ann Buerger, the call center is responsible for gathering all of the information specific to each caller’s needs and determining the best emergency response for that situation. With over two decades of telephone experience behind them, Swanson and Buerger have tips to make sure that, should you ever have the need to call on them, they can help you in the most efficient way possible. In most 911 call situations, callers can be so emotional that the operators often have to first calm them down before getting the information they need to act properly. In emergency situations, seconds can make all the difference, so as you dial , take a deep breath to calm yourself. Remaining calm is the most important thing a caller can do in any emergency situation. After your call has been picked up, the details of your location and the situation are critical. After giving details about the situation, STOP TALKING and LISTEN. The operator will ask you questions to help clarify the situation so that they can send the appropriate help. It is very important that callers understand that all 911 calls are NOT like the ones you hear on the radio and TV. In typical situations, a 911 operator will only stay on the line for as long as is needed to assess the situation and send help. Where the Village of Berkeley is concerned, with one to two people working "the phones," emergency calls must be answered with efficiency so that the next caller in need of help can get the same attention that the last one did. Your ability to stay calm and focused on your situation can create a partnership capable of saving a life. Be a hero and make a good call. The Village of Berkeley is fortunate to have such well trained and experienced individuals handling the unexpected needs of its community. The next time you dial 911 for an emergency, or find a non-emergency related reason to dial the Police Department (708-449-8224,) you can rest assured that your situation is in good hands. Berkeley Emergency Call Center Berkeley Emergency Call Center